Shipping policy

Processing & Fulfillment:

  • Order Processing: Orders are typically processed within 1–3 business days (Monday–Friday). During peak seasons or for custom/made-to-order items, additional processing time may apply. In such cases, you’ll be notified at checkout.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Shipment notifications (including tracking numbers) will follow once the order has shipped.

Shipping Methods & Options:

  • Domestic Shipping: We offer multiple delivery options, including standard, expedited, and overnight shipping where available. Shipping fees and delivery timeframes are calculated at checkout.

  • International Shipping: We ship worldwide. Please note:

    • International shipments may be subject to customs duties, taxes, or import fees.

    • These fees are the responsibility of the recipient and are not included in the product price or shipping fee.

    • We recommend consulting your country’s customs office to avoid surprises on delivery.

  • Carrier Partnerships: We partner with reputable carriers to ensure safe and timely delivery. Carrier policies may affect delivery times. In the event of carrier delays beyond our control (e.g., natural disasters or strikes), we will do our best to inform you of updates.

Shipping Insurance & Liability:

  • Insurance Recommendations: For orders over $50, we recommend selecting a shipping method that includes insurance.

  • Liability: Once the order leaves our facility, Wesborn.com is not liable for damage, delays, or loss that occur in transit. Any claims regarding shipping should be directed to the carrier with your tracking number.

  • Lost or Damaged Packages: If a package is confirmed lost or damaged by the carrier, please contact us within 48 hours of delivery along with your tracking details and photos (if applicable) so we can work with the carrier on your behalf.

Packaging & Handling:

  • Quality Packaging: We take great care to ensure products are securely packaged. Nevertheless, if you receive a damaged package, please document the damage and contact our support team immediately.

  • Partial Shipments: Some orders may be delivered in multiple shipments depending on availability. You will be notified if this is the case.